Over the past couple of years, it has been my extreme pleasure to lend some insight into the challenges that Frontline employees face on a daily basis, and perhaps share some of my thoughts on how to overcome those challenges. As this is my last article for OSP® magazine, I would like to provide some final comments, which some I am sure you have heard before. Pretty simple stuff.
Have you ever been in a crew, on a team, or in a department that did not have the resources to get the job done and done right? You know there are not enough techs, clerks, engineers, _________ (fill in the title), to get the work accomplished in an effective manner, and you feel as though no one is listening or cares.
Does your company utilize a three-legged stool partnership with the Field, the Technical Staff, and Procurement to make educated, knowledgeable decisions for product selection? Or is your stool wobbly, with perhaps only one or two of those teams involved in the process?
Thousands and thousands of miles are logged in motor vehicles each year by technicians, supervisors, engineers, and other OSP professionals. Each day, they receive their work orders, jump into their cars and trucks, and hurry off to their first job site. All have been trained to identify and respond to jobsite hazard. But has communication technology created a new peril?
Did you ever think about how the very goal you are trying to achieve, making high capacity broadband available ubiquitously across the nation, could actually be a huge detriment in accomplishing your day-to-day tasks? What time eaters have you spawned with your deployment of broadband that act as Harry Potter dementors that seem to suck the time right out of your day?
If you have spent any time in the OSP world, you have had the great fortune of entertaining a compliance team member(s) in your shop for a review of your operation. In years past, the compliance review was often called "a quality review", "an operations review", "a safety inspection", and a few other choice colorful phrases depending on how well your review went. I would like to focus on what function the compliance member plays, and how they should go about their tasks to provide the most value to the company.
Your company has made the decision to outsource a function that is a necessity for providing your customers with a good quality product. The company has opted to do this based on a myriad of reasons including cost reduction, focus on core business, capacity management, etc., etc., etc.
When you mention Telecom Staff, the words immediately conjures up an image in your mind. Is it a Positive image? Negative? Your own personal experience with your Telecom Staff has created that opinion. So, I would like to share my opinion with you -- and, yes, it is very much positive.