David lives and breathes OSP engineering. He is so well respected that his neighbors call him to solve all types of troubles they have in their home -- telecom related or not! Read David’s approach to this and more.

OSP: Explain what you do for a living in 20 words or fewer.
David: My primary responsibility is to make the everyday lives of our global engineering, planning, and construction teams easier by delivering world-class system solutions and tools.

OSP: What is the favorite part of your job?
David: Implementing system solutions that enable Verizon to deliver best-in-class services and solutions to our customers.

OSP: When do you feel the most frustrated professionally?
David: I am most frustrated when I miss on a commitment that impacts my user community or a Verizon customer.

OSP: Fiber or Copper for the future?
David: If those are my only choices, fiber -- there is no question! But, I believe it’s going to be a combination of fiber and wireless solutions.

OSP: What are the qualities you like most in a colleague?
David: Integrity and commitment -- because they are at the core of who we are.

OSP: What treat do you keep hidden in your office/desk/truck that helps you through an OSP day?
David: Spare change -- that allows for a quick visit to the vending machine to pick up some chocolate when needed.

OSP: Where would you vacation if money were no object?
David: If money and time are no objects, I’d visit as many South American countries as possible.

OSP: What is the trait you deplore most in yourself?
David: Procrastination.

OSP: What is the trait you deplore most in others?
David: Lack of accountability for actions.

OSP: If you had only one OSP tool, what would it be?
David: A geospatial system with ubiquitous access to all the data I will ever need.

OSP: If you could change one thing about the OSP, what would it be?
David: Always improving the accuracy of OSP records and information.

OSP: What’s your favorite quote?
David: “The only limits are, as always, those of vision.” (James Broughton)

OSP: Tell us the funniest customer experience you’ve experienced, or seen, in the field.
David: All my neighbors know that I’m a Verizon employee. I have become the Verizon “answer man” for all questions or troubles with Verizon service to the point that I once had to break the bad news to a neighbor: When there is a commercial power outage in their home, neither the TV nor the PC will work very well, and it’s not their FiOS connection or service that is the issue.

OSP: Tell us how you got into telecommunications. By chance or plan?
David: It was by chance. Many years ago I was employed at a firm that developed software solutions and called on Verizon as a prospective client. I found the telecom industry fascinating and was fortunate to find employment at Verizon.

OSP: If you could ask your CEO one question, what would it be?
David: How can we best keep our competitive edge and develop the next-generation products and services that our customers find that they cannot live without?

OSP: If you could have your perfect job in telecom, what would it be?
David: Chief Systems Architect.

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