Is the transition to carrier-class Ethernet as easy as it appears? It can be if providers are prepared to do the necessary network planning, and be aware of advanced Ethernet services that can evolve with the network.
TDS Telecom has a copper hero and he’s leading TDS to expand the VDSL2 footprint past the original rollout of 7 states. Read about his adventure and his belief that copper can be a Holy Grail for providers if it’s harnessed correctly. Our question: Will he be using a bull whip and avoiding snakes?
Want a fiber installation technique that is fast, cost-effective, and not noticeable by the the average person who drives by or walks by? Who wouldn’t! Read this installation story and you’ll want to use it -- in a big way.
At this point, the “fiber” network usually assumes some form of copper in The Last Mile. Read about 3 different scenarios in which The Last Mile for MDUs can be more profitable using copper, with fiber reaching the building, basement, curb, or node.
Previously GIS systems were often isolated within the engineering department. In order to find OpEx savings providers should integrate GIS into every function the network touches: network planning, design and build as well as operations, field services, marketing, finance, and customer service.
Previously GIS systems were often isolated within the engineering department. In order to find OpEx savings providers should integrate GIS into every function the network touches: network planning, design and build as well as operations, field services, marketing, finance, and customer service.
As an organization races with broadband speed to alter its mission to match the changing needs of their customers, a scorecard can help bind disjointed departments together. Crafted poorly it can do damage. Read how to use a scorecard right and avoid the pitfalls of scorecard insanity.
For many of your teams, negotiating high risk environments and managing hazards is “just part of a day’s work.” That’s exactly what it should NOT be. Borrow these 10 tactics to increase the effectiveness of your safety initiatives.
Scott Long is a Verizon Customer Operations Local Manager. He's responsible for 20 technicians who work to deliver best-in-class customer service. With a military background, he is all about delivering on his promises. Read and learn from this pro -- who also has some great stories to tell!
The economy is beginning to improve, but is your company poised to take full advantage? Learn 5 ways to develop a customer-centric view, focusing on what your customers know they need.
Almost everyone has a favorite sports team that they love to cheer for through big wins and big losses. Wouldn't it be great if your customers loved your company that much and showed you that much loyalty? Learn these 4 key steps to creating raving fans… for life.
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